Refund policy

In plain EnglishIf Pattern Lab isn't right for you, tell us within 14 days of your first payment and we'll refund it in full. After that you can cancel any time and you won't be charged again.

Your first payment

14 days, no argument, no "what did you not like about it" survey. Message us and we'll send it back to the card you paid with, usually within five working days.

Renewals

Cancelling stops the next charge and you keep your plan until the end of the period you've already paid for. If a renewal caught you by surprise and you hadn't used the new period, tell us within 14 days of the charge and we'll refund it.

When something goes wrong on our side

• An export that produced an unusable file and we can't fix it — refunded.
• Extended downtime that stopped you working — refunded pro-rata.
• You were charged twice — refunded immediately, and we'll spot it before you do where we can.

What we don't refund

We can't refund because a printer, mill or marketplace rejected a file after you'd already had it produced — always order a proof first. We also can't refund a plan you've used heavily through the period and then cancelled at the end of, though we'll always look at the specifics rather than hiding behind a rule.

Your patterns are yours either way

A refund doesn't revoke anything. Everything you made stays yours under the licence, including work you're already selling.

How to ask

Send us a message with the email you paid with. We reply within one working day.

Statutory rights, including any right of withdrawal for consumers under local law, are unaffected by this policy and apply in addition to it.